Our Reviews

timely auto service and easy check out. courteous and friendly customer care

I will be changing where I get my service done because twins does not have a car wash and every dealership that I’ve ever dealt with always when you take your car in for service, they always wash it so twins must not cure much about their customers so I will take be taking my car for service somewhere else

Nice dealership clean and friendly staff Will Liberto was my salesman very informative

The easiest process of buying a car ive ever experienced. i was taken on a tour and that alone made me feel comfortable with my decision.

Took a month and a half for my vehicle to get a few nuts/bolts and fittings put in for my transmission. Something ain’t adding up

Fantastic 😎

My Experience was wonderful. I Love Twins Buick.

I brought my car in to have it serviced for the drivers door speaker. They repaired the speaker worked great. I noticed maybe a week later that I had two cracks in my dashboard screen. I don’t drive my car a lot unless I go to work and home. I do mo e things in my car, my dogs aren’t allowed in my car. I have nothing but problem after problem with this car. I love this car and they broke my screen and want me to pay half to get it replaced ….I didn’t break it!

Brandon Lahn is AMAZING!!

Nick was very welcoming. Met me with a smile and answered all the questions I had That’s a big reason I have my Buick Enclave serviced by you guys.

Had a great experience everything went smoothly, Dwayne was great and provided a great and wonderful experience

Dwayne, was extremely helpful and provided fast service.

Team did an excellent job. I had a nail in one of my tires and that was patched and an oil change. They were very efficient and pleasant. The wait time was not very long which I appreciated.

It was okay Blake and Alexis were great they went above and beyond as always. However everytime I come on the weekend once I leave the lot I end up having problems with my vehicle. Can I get an answer as to why???

I had a very positive experience. I don’t think that I got my 10% Senior discount

Excellent Service

Very good

Thorough research on 3 row, AWD SUVs and identified the Buick Enclave Avenue as the vehicle of choice. Reached out to several Buick GMC dealerships and was contacted almost immediately by Jennifer York at Twins Buick GMC. Although Twins did not have the AWD, Jennifer was able to locate one at another dealership and bring it to her lot. Jennifer was outstanding in regards to timely communication, education on features and options, providing an acceptable pricing and trade in value on my 2018 Dodge Charger. Jennifer had the vehicle ready for test drive, was professional and courteous, and walked me through various setup options. The sales process was very smooth, seamless and stress free! I can’t say enough about Jennifer and the Twins Buick GMC team!

Nick was great very helpful and made everything very easy

Well, I was told that everything would be done that same day and that I would be able to pick up my vehicle at noon then they had disassemble a dog crate that was in my vehicle and I had mentioned to them. Please do not touch that they touched it they attempted to put it back together, but they did not Put it back correctly, which was a potential problem in regards to the safety of my dog. Then the part that they said they had to order they said it would be in in a couple of days. It’s been a week and I have not heard from them. Also, when it came to my billing, they lumped everything together. Didn’t ask me if I wanted to pay for the services I got right then and there and then pay for the service of the part that they had to order Later they lumped it all together. Didn’t even ask me how I wanted to do that. I am not sure that I totally received my military discount. Also the problem that was going on with my car. The light is no longer on so that makes me wonder. Is there a problem and does the module actually need to be changed? I question all that because when they had calming up to the counter, they were talking to me about my vehicle, but then realize that they were not giving me correct information. They was reading information about another car that had some issues do I need to go on?

We brought our Enclave in for an oil change and a loud noise it was making. The service department immediately found that the tailpipe had a hole in it and fixed it under warranty. They completed the oil change and had us out the door in about an hour. That is a lot of work in a little time. We were quite pleased. We will definitely keep making the 1.25 hour trip to have our service done at Twins. It’s worth the drive.

Very professional; pleasant waiting area; friendly staff. First class automotive dealership!

Very nice people.

Everyone was very helpful. The salesman was excellent!

Courteous friendly timely

Routine maintenance and Shawn and Nick take great care of our vehicles at Twins Buick GMC in Columbus OH

We were greeted by a friendly voice as soon as we entered the service area. we waited while the Oil Change was completed. Our service tech who took our order came back after a short time to inform us that they had noticed an issue with the bar that holds the spare tire that appeared not to be attached to the truck. He told us that they could check it out further and repair it if we wanted to wait about an hour or so and it was under warranty so there would be no charge. It was not as bad as first thought and they tightened it up and we were on our way. We very much appreciated the attention to detail and the excellent service we received.

All of the contract and service was outstanding from making the appointment, to initial advisor contact, to working with the advisor, to the shuttle service, to the timely repair.

Its been years since Ive bought a car and Dee was a great help from start to finish! I would recommend Dee and Twins Buick to anyone looking to buy a great car with excellent customer service!

It took nine (9) hours from the time I scheduled my appointment for my truck, which has been serviced at Twins earlier this year, before I was told that they refused service.

conscientious, listened to current vehicle "wants", explained new vehicle changes and how to navigate them

Great experience no issues.

We were greeted like they were really happy we were there. He graciously accepted my coupon choosing the best one for me to use. My husband had been there for an oil change in Oct but forgot to take his plastic card that they punch so I asked him to update it. He did so with no questions asked. Our service was completed very quickly and we left very happy with the customer service we received

Great as always

Always a fantastic experience. Brandon is truly a pleasure to work with!

Blake was incredible! Very thorough, patient and thoughtful. I would come back again and again for that customer service!!!

Thank you Blake. Blake helped me get the job done as quickly as possible knowing I was under the weather with a bad- non contagious ear infection. Very kind and helpful was he. Judith

I was scheduled for service but the service staff wasn’t told about it. They adjusted their schedule and took care of me.

It was so painless. Brandon is awesome.

Excellent Service

Brandon was top notch

Brandon is the best sales guy ever. Professional, efficient and bottom line. Had a great experience.

Everyone was super friendly and took time to answer all my questions.

very friendly staff in and out in less time than quoted

Great customer service as well as getting maintenance done quickly.

Dwayne was the best salesman I have ever met and he was very knowledgeable about the vehicle I had purchased

Great customer service. Throughly explained everything to me

Excellent Professional Service

Dee was amazing!! He was really knowledgeable and efficient. Easiest car buying experience I’ve ever had.

Peyton was fantastic. Very professional. He made me feel like family. Love twins.

Dee Jones took care of us in a very professional manner during a busy time frame.