Our Reviews

Everyone was friendly and helpful. The waiting room could use some hot chocolate and snacks available for visitors and guess as a courtesy. 😉

The service was excellent; quick, efficient, well done. All in a kind and courteous manner. Thank you to all. Judith Shafer

Andrea Garcia was amazing! She was patient and knowledgeable.

All problems were resolved thanks to Sean and Joe

Purchased 3 truck from Jen, perfect as always.

They was really nice

It’s was GREAT!!!!’

Best experience at a dealership I’ve ever had

I loved it

Will are sale representative did a fantastic job

Blake was AMAZING he had great customer service! Kept me updated with what was going on with my car and when it would be done. Didn’t feel like he was hassling me to get the things fixed that needed fixed, but was genuinely just making me aware. He was just overall amazing!

Service was completed in a timely manner

Hands down this was the best car buying experience I’ve had. Dwayne Carter was excellent. He was vey professional and knowledgeable. I highly recommend Twins Buick and Dwayne Carter for any of your car needs.

timely, polite

It’s always a pleasure to do business with Dewayne carter at twins Buick located in more rd

Good service.

Brandon was great to work with! Friendly, knowledgeable and made the whole experience easy. Thank you!

D was more than willing to hear me and try his best to assist. He helped me. I contacted him for the first time on a Thursday evening after hours and was riding home Saturday afternoon in my new 2025 vehicle.

I was able to walk out the door with the exact car I wanted and they made the process very smooth for me.

I dealt with Dwayne Carter. He was nice. Knowledgeable and friendly. Made it an easy experience and helped me to get exactly what I wanted.

Easy to set up the service visit for an oil change on the app. Waiting room was clean and comfortable. Very professional and courteous.

I have never experienced such a wonderful car buying experience!! My salesman was Dwayne Carter. He was not pushy. He also made me feel like my thoughts and concerns were important. He based how the process went based on what I told him I was looking for and needed. I wasn't at the dealership for hours as I've previously experienced. The whole process went great. From when I first walked in his office to when I accepted delivery and pulled off the lot. If anyone tell s me they are looking to purchase a car, I am definitely going to provide Dwayne's information to refer them to him.

Good and on tim

I can't say enough about how much I LOVE Dwayne Carter! He came through for me and my family so quickly and truly went above and beyond to make sure we got exactly what we wanted—and more! I buy all my cars from Dwayne, and I recommend him to all my friends and family because he’s simply the best. Hands down, he’s the GOAT! 🚗🔥

All ways great

Awesome service. Very attractive, kind and respectful

We have just bought our second car there and think Jennifer is great she has worked hard to get us our the best deal for our cars and we both left happy

It was good they worked with me very well

The guy that checked me in and out did a good job he was friendly and polite

Overall my experience was good. Couple things that are lingering with me- At the beginning of my appointment, I told my sales person that I was interested in leasing but have never done it before and after we sat down to talk numbers, I assumed she would start explaining how leasing worked in better detail since I voiced multiple times that I was new to the concept. Leasing vs. purchasing is a completely different investment and necessary to educate someone on this. Instead, the manager was actually the one who eventually explained to me in detail of how it all worked and even shared some inside details on the bigger picture of things. This was very helpful to me. Honestly, when I saw the initial pricing on the lease, I almost got up and walked out but because the manager then took the time to explain the whole process with me and pricing breakdown, I felt better about making the decision to lease and the pricing then seemed like a a smarter option for me and my family. Thankfully he was able to offset cost some for me and I appreciated that effort greatly. Lastly, after the paperwork process was started I was told my car would be cleaned prior to my departure. I understand it was late but 20-30 minutes after I was told it would be cleaned up and ready to go by the time I left, I was then told that was not actually the case because it was suddenly too late. It was offered for me to come back the following day to have it cleaned but I live over an hour away from the dealership. Although the gesture was thoughtful, I thought maybe they would offer something simple to help offset the service that was part of the purchase but not held up on their end somehow. (Fuel card, Buick online store credit etc.) It was then offered for me to take home the floor model because it was also brand new but never driven and therefore already cleaned and detailed. I said yeah that would be fine since that would be an easier solution. They then realized there was a slight price difference in the vehicles and then came back and said sorry, if you want the clean floor model, it's going to increase your monthly payment because it's just a slightly different color than the one you picked (pearl white vs. white). Not sure why that was offered then back-peddled with sorry, we will need more money from you if you want a clean car to drive home in instead. I politely declined. Minor details but also part of the buyer experience. Overall I'm happy with the experience and am happy I went with a lease. I will say I walked in there expecting to be driving home in a GMC but instead drove home in a brand new Buick Envision and it sure is a beauty with a such a smooth ride. Hoping to continue leasing from here on out.

Great experience

When I pulled in, I wasn't sure what to do. I could see people inside socializing. didn't know if I just wait for one to come out, or get out and come in. After a few minutes of watching them, I went in and basically asked the room what am I supposed to do? The guy did apologize and say someone should have come out. All else went just fine. P.S. A few cheap snacks in break room would help ratings. :)

I had a 8 a.m. appointment and was taken early. Sean was friendly and pleasant. Said I had about an hour to wait. I went to waiting where coffee and water were available. Within the hour I was finished and on the road.

Nick was very helpful

The only issue that I had was having to wait for at least half an hour after my car was done to get it. Had to go ask about it

nice friendly people they had what I wanted not much bartering drove home happy

Came in for a once over, as engine light was on due to a missing oil cap. Oil cap was in engine, I replaced, and light went away in a day. service checked it over, and came through with all okay, and even gave it a wash.

I was thankful to Mark for allowing me to come back for a second diagnostic, but I'm extremely disappointed that I ws charged for a flase diagnostic. I was told to replace my battery, when that was not the issue and had nit real documentation of the findings for my diagnostic. I was scammed on another level. I will not be returning.

Great experience thanks to Brandon!

Great service and very reliable

Everyone is always friendly and efficient. They were great at explaining what was done and also dealing with my lame jokes! :)

Best dealership

It was so easy and pleasant from the time I walked in. I purchase cars about every two years, so I've done this many times. Easily one of the best experiences!

It was a gfood experience.

Excellent experience. Loved working with Dee Jones. So helpful and handled everything quickly for us.

Everything went well,

Dwayne was amazing! He explained in detail the specific amenities of my car. He assisted me with the set up of the on star. Very friendly and professional. The dealership was very nice, the receptionist was polite and welcoming.

Job well done

Very good salesman also very easy transition

Friendly and professional

It was a great experience

Brendan was great!! Very helpful and informative. Speaking with Ted and Brendan helped the entire process run very smooth

Fast and friendly service.

Dee was amazing he helped me get into a brand new vehicle when I didn't think i was coming out with anything he was very knowledgeable and showed he cared and was dedicated to getting me into a vehicle that I love

Easy check in process. Friendly service. Quick and easy process start to finish.

Great staff! Knowledgeable, friendly, fair straight shooters. Great experience!

CJ was awesome, helped me all the way through. Great job CJ

Always considerate and informing. Takes care of any questions asked and the waiting area is clean and comfortable. All employees are very nice and my salesman Judd Patterson is always there to help me with any questions I may have about my car. It is always a pleasant experience when I need my car serviced.

One of the best experiences I’ve had with a dealership. Brandon was very attentive and knowledgeable. Also very pleasant

I was expecting up to a 90 minute wait on my service. It was completed in 45 minutes! That was an oil change, tire rotation, and alignment. Amazing!

Everything went well until they didn't sent me my title to my brand new Envision that I paid cash for. I paid for the title and was never given the opportunity to pick it up from the dealership they claimed they mailed it out to my address but that never happened.

Everything was organized and information was covered thoroughly

I had a seamless car buying experience with Twins Buick GMC. Huge shoutout to Dwayne for helping me purchase my new car!

Everything went wonderful from start to finish.

Everyone was professional

Went in for an oil change they got my repair ticket mixed up with someone else and told me I need to have my transmission flushed and filled

Went in for an oil change and headlight bulb replacement, oil change was done without issue. However, the headlight bulb replacement wasn’t done correctly. I have two different colored bulbs, one is warm yellow and the other bright white. I have called multiple times to have this resolved to no avail. I have left messages with the service supervisor, no return call. It’s like driving around with 2 different shoes on, and it’s NOT wacky Wednesday! It’s silly looking!

Very nice sales staff. My third GMC Terrain from Twins. Even the sales staff not involved in the purchase talked to me and helped. Awesome dealership, Thank You, Craig

Great!

Very friendly and never felt pressured to buy.

This was the fastest oil change and tire rotation I've ever experienced there. Right at about 30 minutes. And they changed my key fob battery free of charge. Thank you!!

Great customer service, took care of my vehicle and sent me on my way just how l like it

Service and personnel were great at a reasonable cost.

Pleasant staff. Quick service.

We had great experience working with Brandon Lahn @Twins Buick/Gmc. We drove from Springfield, ohio to ck out 2025 Buick Envision Avenir FWD that we were interested in and ended up buying the car! Great trade in, very accommodating.

Working with Mr Carter was hassle free and overall a satisfying experience.

Service was great and timely. I do wish they still washed and detailed the car when serviced though

Great job The service was fast an great

serviceman very friendly and patient, easy to communicate with.

Got oil change. No mileage window sticker put on inside glass. No paperwork, receipt given upon completion.

Service was quick and efficient.

Peyton did an amazing job at helping me get my dream 2025 Buick Envista ST. Every person I encountered at the dealership as well were so wonderful and nice. No sketchy business, and doesn't force you to extra add on's. 10/10 recommend this place to purchase a vehicle!

Service advisor’s answered my questions and got me on my way quickly. I leased my 24 Buick last summer and was in for my complimentary oil.

They were friendly and informative not to mention quick

The gentleman that worked with me was very professional and courteous.

Professional service.

The salesman, Mr. D Carter, was very helpful. He listened to what I was looking for in a vehicle and provided the best service. He was very patient and knowlegeable of his work and the customer’s needs.

Wonderful experience!

Great experience. I will be buying from u guys ago. Thank u so much for everything.

I will be changing where I get my service done because twins does not have a car wash and every dealership that I’ve ever dealt with always when you take your car in for service, they always wash it so twins must not cure much about their customers so I will take be taking my car for service somewhere else

Well done

Dee is the best

timely auto service and easy check out. courteous and friendly customer care

My Experience was wonderful. I Love Twins Buick.

I brought my car in to have it serviced for the drivers door speaker. They repaired the speaker worked great. I noticed maybe a week later that I had two cracks in my dashboard screen. I don’t drive my car a lot unless I go to work and home. I do mo e things in my car, my dogs aren’t allowed in my car. I have nothing but problem after problem with this car. I love this car and they broke my screen and want me to pay half to get it replaced ….I didn’t break it!

Brandon Lahn is AMAZING!!

The easiest process of buying a car ive ever experienced. i was taken on a tour and that alone made me feel comfortable with my decision.

Dwayne, was extremely helpful and provided fast service.

Team did an excellent job. I had a nail in one of my tires and that was patched and an oil change. They were very efficient and pleasant. The wait time was not very long which I appreciated.

Took a month and a half for my vehicle to get a few nuts/bolts and fittings put in for my transmission. Something ain’t adding up

Fantastic 😎

Nice dealership clean and friendly staff Will Liberto was my salesman very informative

Nick was very welcoming. Met me with a smile and answered all the questions I had That’s a big reason I have my Buick Enclave serviced by you guys.

Had a great experience everything went smoothly, Dwayne was great and provided a great and wonderful experience

We brought our Enclave in for an oil change and a loud noise it was making. The service department immediately found that the tailpipe had a hole in it and fixed it under warranty. They completed the oil change and had us out the door in about an hour. That is a lot of work in a little time. We were quite pleased. We will definitely keep making the 1.25 hour trip to have our service done at Twins. It’s worth the drive.

Excellent Service

Very good

Nick was great very helpful and made everything very easy

It was okay Blake and Alexis were great they went above and beyond as always. However everytime I come on the weekend once I leave the lot I end up having problems with my vehicle. Can I get an answer as to why???

I had a very positive experience. I don’t think that I got my 10% Senior discount

Very professional; pleasant waiting area; friendly staff. First class automotive dealership!

Thorough research on 3 row, AWD SUVs and identified the Buick Enclave Avenue as the vehicle of choice. Reached out to several Buick GMC dealerships and was contacted almost immediately by Jennifer York at Twins Buick GMC. Although Twins did not have the AWD, Jennifer was able to locate one at another dealership and bring it to her lot. Jennifer was outstanding in regards to timely communication, education on features and options, providing an acceptable pricing and trade in value on my 2018 Dodge Charger. Jennifer had the vehicle ready for test drive, was professional and courteous, and walked me through various setup options. The sales process was very smooth, seamless and stress free! I can’t say enough about Jennifer and the Twins Buick GMC team!

Well, I was told that everything would be done that same day and that I would be able to pick up my vehicle at noon then they had disassemble a dog crate that was in my vehicle and I had mentioned to them. Please do not touch that they touched it they attempted to put it back together, but they did not Put it back correctly, which was a potential problem in regards to the safety of my dog. Then the part that they said they had to order they said it would be in in a couple of days. It’s been a week and I have not heard from them. Also, when it came to my billing, they lumped everything together. Didn’t ask me if I wanted to pay for the services I got right then and there and then pay for the service of the part that they had to order Later they lumped it all together. Didn’t even ask me how I wanted to do that. I am not sure that I totally received my military discount. Also the problem that was going on with my car. The light is no longer on so that makes me wonder. Is there a problem and does the module actually need to be changed? I question all that because when they had calming up to the counter, they were talking to me about my vehicle, but then realize that they were not giving me correct information. They was reading information about another car that had some issues do I need to go on?

Excellent Service

Everyone was very helpful. The salesman was excellent!

Courteous friendly timely

Routine maintenance and Shawn and Nick take great care of our vehicles at Twins Buick GMC in Columbus OH

We were greeted by a friendly voice as soon as we entered the service area. we waited while the Oil Change was completed. Our service tech who took our order came back after a short time to inform us that they had noticed an issue with the bar that holds the spare tire that appeared not to be attached to the truck. He told us that they could check it out further and repair it if we wanted to wait about an hour or so and it was under warranty so there would be no charge. It was not as bad as first thought and they tightened it up and we were on our way. We very much appreciated the attention to detail and the excellent service we received.

All of the contract and service was outstanding from making the appointment, to initial advisor contact, to working with the advisor, to the shuttle service, to the timely repair.

Its been years since Ive bought a car and Dee was a great help from start to finish! I would recommend Dee and Twins Buick to anyone looking to buy a great car with excellent customer service!

It took nine (9) hours from the time I scheduled my appointment for my truck, which has been serviced at Twins earlier this year, before I was told that they refused service.

conscientious, listened to current vehicle "wants", explained new vehicle changes and how to navigate them

Brandon is the best sales guy ever. Professional, efficient and bottom line. Had a great experience.

Great experience no issues.

We were greeted like they were really happy we were there. He graciously accepted my coupon choosing the best one for me to use. My husband had been there for an oil change in Oct but forgot to take his plastic card that they punch so I asked him to update it. He did so with no questions asked. Our service was completed very quickly and we left very happy with the customer service we received

Everyone was super friendly and took time to answer all my questions.

Always a fantastic experience. Brandon is truly a pleasure to work with!

Blake was incredible! Very thorough, patient and thoughtful. I would come back again and again for that customer service!!!

Thank you Blake. Blake helped me get the job done as quickly as possible knowing I was under the weather with a bad- non contagious ear infection. Very kind and helpful was he. Judith

Very nice people.

Brandon was top notch

Great as always

very friendly staff in and out in less time than quoted

Great customer service as well as getting maintenance done quickly.

I was scheduled for service but the service staff wasn’t told about it. They adjusted their schedule and took care of me.