Our Reviews
Robb W|2025 GMC Acadia
Confirmed Sales Customer
3/9/2025
Great experience
JAVIER JUSTINIANO
3/13/2025
Hi, we are so happy to read such a great review about Twins Buick GMC!
COLUMBUS, OH
Brian D|2024 GMC TERRAIN
Confirmed Service Customer
3/10/2025
When I pulled in, I wasn't sure what to do. I could see people inside socializing. didn't know if I just wait for one to come out, or get out and come in. After a few minutes of watching them, I went in and basically asked the room what am I supposed to do? The guy did apologize and say someone should have come out. All else went just fine. P.S. A few cheap snacks in break room would help ratings. :)
3/13/2025
Hi, it is disappointing for us to hear that your experience was anything less than great. We appreciate you highlighting a few areas for us to focus on and will use your feedback to improve. We appreciate you choosing us and hope we are able to earn your business again in the future.
PICKERINGTON, OH
Paula G|2016 Buick Encore
Confirmed Service Customer
3/10/2025
I had a 8 a.m. appointment and was taken early. Sean was friendly and pleasant. Said I had about an hour to wait. I went to waiting where coffee and water were available. Within the hour I was finished and on the road.
3/13/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Twins Buick GMC
COLUMBUS, OH
Sarah Y|2018 Buick Regal
Confirmed Service Customer
3/11/2025
Nick was very helpful
3/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WESTERVILLE, OH
Mary D|2023 GMC Acadia
Confirmed Service Customer
3/12/2025
The only issue that I had was having to wait for at least half an hour after my car was done to get it. Had to go ask about it
3/13/2025
Mary, thank you sharing your experience here. We appreciate you letting us know where we can improve and we will definitely use your feedback to get better. We sincerely thank you for the positive review, and look forward to seeing you again soon!
COLUMBUS, OH
Ronald S|2025 Buick Envision
Confirmed Sales Customer
3/12/2025
nice friendly people they had what I wanted not much bartering drove home happy
PEYTON CREEGER-HOWARD
3/13/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
MARYSVILLE, OH
Lakeisha B|2025 Buick Envista
Confirmed Sales Customer
3/24/2025
Dwayne was amazing! He explained in detail the specific amenities of my car. He assisted me with the set up of the on star. Very friendly and professional. The dealership was very nice, the receptionist was polite and welcoming.
DWAYNE CARTER
4/2/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Twins Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COLUMBUS, OH
Craig M|2020 Buick Encore
Confirmed Service Customer
3/16/2025
Came in for a once over, as engine light was on due to a missing oil cap. Oil cap was in engine, I replaced, and light went away in a day. service checked it over, and came through with all okay, and even gave it a wash.
4/2/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Twins Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
COLUMBUS, OH
Emmett S|2023 Buick Encore GX
Confirmed Service Customer
3/19/2025
Job well done
4/2/2025
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
COLUMBUS, OH
Mack S|2025 Buick Envista
Confirmed Sales Customer
3/20/2025
Everything went well,
CAMERON DELGRATTA
4/2/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Twins Buick GMC
COLUMBUS, OH
Karen S|2025 Buick Envista
Confirmed Sales Customer
3/22/2025
Very good salesman also very easy transition
DELON JONES
4/2/2025
It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day!
WINDHAM, OH
Wisdom T|2025 GMC Terrain
Confirmed Sales Customer
3/23/2025
Friendly and professional
ANDREA GARCIA
4/2/2025
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
PATASKALA, OH
Stephen A|2025 Buick Envista
Confirmed Sales Customer
3/23/2025
It was a great experience
JENNIFER YORK
4/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Twins Buick GMC and we hope to see you again soon! We hope to be of service to you again in the future. Best wishes, Twins Buick GMC
REYNOLDSBURG, OH
James N|2025 GMC Sierra 1500
Confirmed Sales Customer
3/24/2025
Brendan was great!! Very helpful and informative. Speaking with Ted and Brendan helped the entire process run very smooth
BRANDON LAHN
4/2/2025
We want all our clients to have a comfortable and stress-free experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
POWELL, OH
Ralph P|2024 GMC Canyon
Confirmed Service Customer
3/24/2025
Fast and friendly service.
4/2/2025
Wow, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
JOHNSTOWN, OH
Kevin W|2025 Buick Encore GX
Confirmed Sales Customer
3/24/2025
Dee was amazing he helped me get into a brand new vehicle when I didn't think i was coming out with anything he was very knowledgeable and showed he cared and was dedicated to getting me into a vehicle that I love
DELON JONES
4/2/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please don't hesitate to reach out!
COLUMBUS, OH
Christopher M|2024 GMC Sierra 1500
Confirmed Service Customer
3/24/2025
Easy check in process. Friendly service. Quick and easy process start to finish.
4/2/2025
Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
MARYSVILLE, OH
Robert S|2025 GMC Terrain
Confirmed Sales Customer
3/25/2025
Great staff! Knowledgeable, friendly, fair straight shooters. Great experience!
BRANDON LAHN
4/2/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
CINCINNATI, OH
Keith D|2025 GMC Terrain
Confirmed Sales Customer
3/26/2025
CJ was awesome, helped me all the way through. Great job CJ
CAMERON DELGRATTA
4/2/2025
Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COLUMBUS, OH
Sherry R|2023 Buick Encore GX
Confirmed Service Customer
3/26/2025
Always considerate and informing. Takes care of any questions asked and the waiting area is clean and comfortable. All employees are very nice and my salesman Judd Patterson is always there to help me with any questions I may have about my car. It is always a pleasant experience when I need my car serviced.
4/2/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for the great review!
WESTERVILLE, OH
Iindia W|2025 Buick Enclave
Confirmed Sales Customer
3/28/2025
One of the best experiences I’ve had with a dealership. Brandon was very attentive and knowledgeable. Also very pleasant
BRANDON LAHN
4/2/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Twins Buick GMC!
COLUMBUS, OH
Valerie M|2025 Buick Encore GX
Confirmed Service Customer
3/31/2025
I was expecting up to a 90 minute wait on my service. It was completed in 45 minutes! That was an oil change, tire rotation, and alignment. Amazing!
4/2/2025
We appreciate your positive review about your recent experience with us! We are happy to hear we were able to get you in and out quickly and to your satisfaction.
COLUMBUS, OH
Lorrie W|2024 Buick Envision
Confirmed Service Customer
3/31/2025
Everything went well until they didn't sent me my title to my brand new Envision that I paid cash for. I paid for the title and was never given the opportunity to pick it up from the dealership they claimed they mailed it out to my address but that never happened.
4/2/2025
Hello, Lorrie. I am sorry that you did not receive your title in the mail. We did send it and unfortunately, it must have been overlooked or possibly lost in the mail. We hate to see that your entire experience here with us was over shadowed by the title issue as we worked hard to provide you with the best buying experience as possible. We wish there was more that we could have done to help with your title but ultimately wish you the best of luck with your Envision and are here if you have questions or need information in the future. Thanks again for your honest feedback and have a great day!
COLUMBUS, OH
Tara B|2025 Buick Encore GX
Confirmed Sales Customer
4/1/2025
Everything was organized and information was covered thoroughly
PEYTON CREEGER-HOWARD
4/2/2025
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
WESTERVILLE, OH
Danielle W|2019 Chevrolet Traverse
Confirmed Service Customer
4/2/2025
Went in for an oil change and headlight bulb replacement, oil change was done without issue. However, the headlight bulb replacement wasn’t done correctly. I have two different colored bulbs, one is warm yellow and the other bright white. I have called multiple times to have this resolved to no avail. I have left messages with the service supervisor, no return call. It’s like driving around with 2 different shoes on, and it’s NOT wacky Wednesday! It’s silly looking!
4/17/2025
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us so we can work towards a resolution, if you have not heard from someone yet. Thanks again for bringing this to our attention. We hope to speak with you soon. All the best, Twins Buick GMC (614) 515-4109
COLUMBUS, OH
Craig E|2025 GMC GMC Terrain
Confirmed Sales Customer
4/2/2025
Very nice sales staff. My third GMC Terrain from Twins. Even the sales staff not involved in the purchase talked to me and helped. Awesome dealership, Thank You, Craig
JAVIER JUSTINIANO
4/2/2025
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
COLUMBUS, OH
John I|2012 Buick Verano
Confirmed Service Customer
4/4/2025
Great!
4/17/2025
Hi, we are so happy to read such a great review about Twins Buick GMC!
COLUMBUS, OH
Steve H|2015 GMC 1500 Sierra
Confirmed Service Customer
3/24/2025
Everything went wonderful from start to finish.
4/2/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Twins Buick GMC. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
COLUMBUS, OH
Rodney E|2025 Buick Envista
Confirmed Sales Customer
3/31/2025
Everyone was professional
DWAYNE CARTER
4/2/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
COLUMBUS, OH
Dorothy B|2022 Buick Envision
Confirmed Service Customer
3/31/2025
Went in for an oil change they got my repair ticket mixed up with someone else and told me I need to have my transmission flushed and filled
4/2/2025
Hello, we really appreciate your feedback! Thank you bringing an issue from you experience to our attention. We will look into this further to ensure we can learn from this and be better in the future. Thank you again for leaving us this response!
COLUMBUS, OH
Evin M|2025 Buick Envista
Confirmed Sales Customer
4/2/2025
I had a seamless car buying experience with Twins Buick GMC. Huge shoutout to Dwayne for helping me purchase my new car!
DWAYNE CARTER
4/17/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!
WESTERVILLE, OH
Tremayne P|2025 GMC Sierra 1500
Confirmed Service Customer
4/7/2025
Great customer service, took care of my vehicle and sent me on my way just how l like it
4/17/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Twins Buick GMC
PICKERINGTON, OH
Richard C|2016 Buick Regal
Confirmed Service Customer
4/9/2025
Service and personnel were great at a reasonable cost.
4/17/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
LEWIS CENTER, OH
Trena J|2024 Buick Envista
Confirmed Service Customer
4/9/2025
Pleasant staff. Quick service.
4/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Twins Buick GMC and we hope to see you again soon!
COLUMBUS, OH
Deborah M|2025 Buick Envision
Confirmed Sales Customer
4/9/2025
We had great experience working with Brandon Lahn @Twins Buick/Gmc. We drove from Springfield, ohio to ck out 2025 Buick Envision Avenir FWD that we were interested in and ended up buying the car! Great trade in, very accommodating.
BRANDON LAHN
4/9/2025
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGFIELD, OH
Sarah P|2025 GMC Terrain
Confirmed Sales Customer
4/9/2025
Working with Mr Carter was hassle free and overall a satisfying experience.
DWAYNE CARTER
4/17/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you so much for your feedback! We hope you have a great day!
COLUMBUS, OH
Chad F|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/5/2025
Very friendly and never felt pressured to buy.
BRANDON LAHN
4/17/2025
Hello there, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
COMMERCIAL POINT, OH
Chris H|2020 GMC 1500 Sierra
Confirmed Service Customer
4/7/2025
This was the fastest oil change and tire rotation I've ever experienced there. Right at about 30 minutes. And they changed my key fob battery free of charge. Thank you!!
4/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Twins Buick GMC and we hope to see you again soon!
COLUMBUS, OH
David R|2023 GMC Yukon
Confirmed Service Customer
4/8/2025
Service was quick and efficient.
4/17/2025
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NEW ALBANY, OH
Jasmine G|2024 Buick Encore GX
Confirmed Service Customer
4/14/2025
Service was great and timely. I do wish they still washed and detailed the car when serviced though
4/17/2025
It is great to hear everything was done quickly and to your satisfaction! We do wish we were able to accommodate car washes the way we did in the past and appreciate your feedback. We sincerely value your business and look forward to your next visit!
UPPER ARLINGTON, OH
Artie B|2018 Buick LaCrosse
Confirmed Service Customer
4/14/2025
serviceman very friendly and patient, easy to communicate with.
4/17/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Twins Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
COLUMBUS, OH
Shantell H|2021 Buick Envision
Confirmed Service Customer
4/16/2025
They were friendly and informative not to mention quick
4/17/2025
Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
COLUMBUS, OH
Rebecca B|2022 GMC Terrain
Confirmed Service Customer
4/16/2025
The gentleman that worked with me was very professional and courteous.
4/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COLUMBUS, OH
Thomas B|2024 Buick Enclave
Confirmed Service Customer
4/18/2025
Professional service.
COLUMBUS, OH
Joy D|2025 Buick Encore GX
Confirmed Sales Customer
4/19/2025
The salesman, Mr. D Carter, was very helpful. He listened to what I was looking for in a vehicle and provided the best service. He was very patient and knowlegeable of his work and the customer’s needs.
COLUMBUS, OH
Tyanna C|2025 Buick Envista
Confirmed Sales Customer
4/23/2025
Wonderful experience!
WILL LIBERTO
5/20/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
COLUMBUS, OH
Stefanie M|2025 Buick Envista
Confirmed Sales Customer
4/14/2025
Peyton did an amazing job at helping me get my dream 2025 Buick Envista ST. Every person I encountered at the dealership as well were so wonderful and nice. No sketchy business, and doesn't force you to extra add on's. 10/10 recommend this place to purchase a vehicle!
PEYTON CREEGER-HOWARD
4/17/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MOUNT GILEAD, OH
Kimberly H|2024 Buick Encore GX
Confirmed Service Customer
4/14/2025
Service advisor’s answered my questions and got me on my way quickly. I leased my 24 Buick last summer and was in for my complimentary oil.
4/17/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
COLUMBUS, OH
Steven T|2004 Chevrolet Suburban
Confirmed Service Customer
4/14/2025
Great job The service was fast an great
4/17/2025
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
COLUMBUS, OH
Gary B|2025 Buick Envista
Confirmed Service Customer
4/18/2025
Got oil change. No mileage window sticker put on inside glass. No paperwork, receipt given upon completion.
CANAL WINCHESTER, OH
Tamiya A|2021 Buick Enclave
Confirmed Service Customer
4/18/2025
Well done
HILLIARD, OH
Malaika M|2025 Buick Envista
Confirmed Sales Customer
4/21/2025
Dee is the best
DELON JONES
5/20/2025
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DELAWARE, OH
Gloria F|2023 GMC Terrain
Confirmed Service Customer
4/25/2025
I will be changing where I get my service done because twins does not have a car wash and every dealership that I’ve ever dealt with always when you take your car in for service, they always wash it so twins must not cure much about their customers so I will take be taking my car for service somewhere else
5/20/2025
Thank you for your feedback. We truly value your business and are sorry to hear that your experience did not meet your expectations. At this time, we do not offer a car wash as part of our service visits as we just do not have one equipped for that type of volume, it is not a drive thru car wash but a stand alone one that must be operated by a person. We understand that some dealerships do offer a drive thru car wash, and we apologize for any inconvenience this may have caused. While we may not currently provide this amenity, we remain committed to delivering quality service and care for your vehicle. We appreciate you giving us the opportunity to serve you and hope you’ll consider us again in the future.
COLUMBUS, OH
Shawn T|2025 GMC Acadia
Confirmed Service Customer
4/28/2025
Took a month and a half for my vehicle to get a few nuts/bolts and fittings put in for my transmission. Something ain’t adding up
5/20/2025
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We will use your comments to refine our efforts to ensure this issue does not happen again.
NEW MANSFIELD, OH
Shawn R|2025 Buick Envista
Confirmed Service Customer
4/28/2025
Fantastic 😎
5/20/2025
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
COLUMBUS, OH
Rick N|2025 GMC Sierra 1500
Confirmed Sales Customer
4/30/2025
Nice dealership clean and friendly staff Will Liberto was my salesman very informative
WILL LIBERTO
5/20/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Twins Buick GMC
COLUMBUS, OH
Marvin W|2021 Buick Enclave
Confirmed Service Customer
5/15/2025
Nick was very welcoming. Met me with a smile and answered all the questions I had That’s a big reason I have my Buick Enclave serviced by you guys.
5/20/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
COLUMBUS, OH
Jody R|2025 Buick Envista
Confirmed Sales Customer
5/23/2025
Had a great experience everything went smoothly, Dwayne was great and provided a great and wonderful experience
DWAYNE CARTER
5/28/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
COLUMBUS, OH
Larissa S|2024 Buick Enclave
Confirmed Service Customer
5/29/2025
We brought our Enclave in for an oil change and a loud noise it was making. The service department immediately found that the tailpipe had a hole in it and fixed it under warranty. They completed the oil change and had us out the door in about an hour. That is a lot of work in a little time. We were quite pleased. We will definitely keep making the 1.25 hour trip to have our service done at Twins. It’s worth the drive.
5/30/2025
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
MARION, OH
Emily A|2025 Buick Encore GX
Confirmed Sales Customer
6/11/2025
Dwayne, was extremely helpful and provided fast service.
DWAYNE CARTER
6/25/2025
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
REYNOLDSBURG, OH
Kathy L|2023 Buick Envision
Confirmed Service Customer
6/12/2025
Team did an excellent job. I had a nail in one of my tires and that was patched and an oil change. They were very efficient and pleasant. The wait time was not very long which I appreciated.
6/25/2025
It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day!
COLUMBUS, OH
Kimberly J|2019 Buick Encore
Confirmed Service Customer
7/6/2025
It was okay Blake and Alexis were great they went above and beyond as always. However everytime I come on the weekend once I leave the lot I end up having problems with my vehicle. Can I get an answer as to why???
7/15/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Twins Buick GMC. We are sorry to hear you are having trouble with your vehicle after your visit. This has been brought to the attention of our service manager and he should be in touch with you to discuss that we can do to ensure your vehicle is running in tip top shape!
COLUMBUS, OH
Dustin S|2025 GMC Terrain
Confirmed Sales Customer
4/24/2025
Great experience. I will be buying from u guys ago. Thank u so much for everything.
WILL LIBERTO
5/20/2025
Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
BALTIMORE, OH
Mazin H|2019 Buick Encore
Confirmed Service Customer
4/24/2025
timely auto service and easy check out. courteous and friendly customer care
5/20/2025
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
HILLIARD, OH
Gwendolyn H|2023 Buick Encore GX
Confirmed Service Customer
4/29/2025
My Experience was wonderful. I Love Twins Buick.
5/20/2025
Hi there, thank you so much for your positive comments about Twins Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
COLUMBUS, OH
Kosette H|2025 Buick Envista
Confirmed Service Customer
4/30/2025
I brought my car in to have it serviced for the drivers door speaker. They repaired the speaker worked great. I noticed maybe a week later that I had two cracks in my dashboard screen. I don’t drive my car a lot unless I go to work and home. I do mo e things in my car, my dogs aren’t allowed in my car. I have nothing but problem after problem with this car. I love this car and they broke my screen and want me to pay half to get it replaced ….I didn’t break it!
5/20/2025
We appreciate you bringing this experience to our attention and are looking into the matter. We would like to work towards a resolution, so if you have not yet heard from our service manager, please reach out to us at (614) 515-4109 to discuss this further.
COLUMBUS, OH
Reathel S|2025 Buick Envista
Confirmed Sales Customer
4/30/2025
Brandon Lahn is AMAZING!!
BRANDON LAHN
5/20/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
COLUMBUS, OH
Lamika W|2025 Buick Envista
Confirmed Sales Customer
5/27/2025
The easiest process of buying a car ive ever experienced. i was taken on a tour and that alone made me feel comfortable with my decision.
DWAYNE CARTER
5/28/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
COLUMBUS, OH
Joseph G|2024 Buick Encore GX
Confirmed Service Customer
7/9/2025
I had a very positive experience. I don’t think that I got my 10% Senior discount
7/15/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Twins Buick GMC and we hope to see you again soon! We will look into your discount to ensure you received it. If not, our service manager will reach out with a resolution for you. :)
COLUMBUS, OH
Davis S|2024 GMC Canyon
Confirmed Service Customer
7/11/2025
Excellent Service
7/15/2025
We're pleased to know we have been able to exceed your expectations and really help you out!
CANEL WINCHESTER, OH
Stephen F|2017 Buick Envision
Confirmed Service Customer
7/15/2025
Very professional; pleasant waiting area; friendly staff. First class automotive dealership!
7/15/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
WESTERVILLE, OH
Michael G|2025 Buick Enclave
Confirmed Sales Customer
7/28/2025
Thorough research on 3 row, AWD SUVs and identified the Buick Enclave Avenue as the vehicle of choice. Reached out to several Buick GMC dealerships and was contacted almost immediately by Jennifer York at Twins Buick GMC. Although Twins did not have the AWD, Jennifer was able to locate one at another dealership and bring it to her lot. Jennifer was outstanding in regards to timely communication, education on features and options, providing an acceptable pricing and trade in value on my 2018 Dodge Charger. Jennifer had the vehicle ready for test drive, was professional and courteous, and walked me through various setup options. The sales process was very smooth, seamless and stress free! I can’t say enough about Jennifer and the Twins Buick GMC team!
DUBLIN, OH
Debra G|2021 Buick Enclave
Confirmed Service Customer
8/12/2025
Well, I was told that everything would be done that same day and that I would be able to pick up my vehicle at noon then they had disassemble a dog crate that was in my vehicle and I had mentioned to them. Please do not touch that they touched it they attempted to put it back together, but they did not Put it back correctly, which was a potential problem in regards to the safety of my dog. Then the part that they said they had to order they said it would be in in a couple of days. It’s been a week and I have not heard from them. Also, when it came to my billing, they lumped everything together. Didn’t ask me if I wanted to pay for the services I got right then and there and then pay for the service of the part that they had to order Later they lumped it all together. Didn’t even ask me how I wanted to do that. I am not sure that I totally received my military discount. Also the problem that was going on with my car. The light is no longer on so that makes me wonder. Is there a problem and does the module actually need to be changed? I question all that because when they had calming up to the counter, they were talking to me about my vehicle, but then realize that they were not giving me correct information. They was reading information about another car that had some issues do I need to go on?
COLUMBUS, OH
John I|2012 Buick Verano
Confirmed Service Customer
9/22/2025
All of the contract and service was outstanding from making the appointment, to initial advisor contact, to working with the advisor, to the shuttle service, to the timely repair.
COLUMBUS, OH
Giovanni T|2026 Buick Encore GX
Confirmed Sales Customer
9/26/2025
Its been years since Ive bought a car and Dee was a great help from start to finish! I would recommend Dee and Twins Buick to anyone looking to buy a great car with excellent customer service!
DELON JONES
10/17/2025
Hello, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
COLUMBUS, OH
Megan C|2026 Buick Encore GX
Confirmed Sales Customer
7/15/2025
Very good
NEW ALBANY, OH
James N|2025 GMC Sierra 1500
Confirmed Service Customer
7/30/2025
Nick was great very helpful and made everything very easy
POWELL, OH
James P|2020 GMC Terrain
Confirmed Service Customer
8/10/2025
Very nice people.
COLUMBUS, OH
Davis S|2024 GMC Canyon
Confirmed Service Customer
8/18/2025
Excellent Service
CANEL WINCHESTER, OH
Abraham J|2025 Buick Envision
Confirmed Sales Customer
9/15/2025
Brandon was top notch
NEW ALBANY, OH
Kevin S|2025 Buick Envista
Confirmed Sales Customer
9/18/2025
Everyone was very helpful. The salesman was excellent!
RAVENNA, OH
Lisa G|2024 Buick Encore GX
Confirmed Service Customer
9/18/2025
Courteous friendly timely
GAHANNA, OH
Mike P|2021 Chevrolet Traverse
Confirmed Service Customer
9/19/2025
Routine maintenance and Shawn and Nick take great care of our vehicles at Twins Buick GMC in Columbus OH
WESTERVILLE, OH
Richard H|2022 GMC Canyon
Confirmed Service Customer
9/19/2025
We were greeted by a friendly voice as soon as we entered the service area. we waited while the Oil Change was completed. Our service tech who took our order came back after a short time to inform us that they had noticed an issue with the bar that holds the spare tire that appeared not to be attached to the truck. He told us that they could check it out further and repair it if we wanted to wait about an hour or so and it was under warranty so there would be no charge. It was not as bad as first thought and they tightened it up and we were on our way. We very much appreciated the attention to detail and the excellent service we received.
GALENA, OH
Dana D|2026 Buick Encore GX
Confirmed Sales Customer
10/21/2025
conscientious, listened to current vehicle "wants", explained new vehicle changes and how to navigate them
BRANDON LAHN
10/23/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We're looking forward to your next visit with us!
WESTERVILLE, OH
Paul R|2026 GMC Sierra 1500
Confirmed Sales Customer
10/27/2025
Brandon is the best sales guy ever. Professional, efficient and bottom line. Had a great experience.
PLAIN CITY, OH
James N|2025 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Great experience no issues.
POWELL, OH
Dwayne C|2025 Buick Envista
Confirmed Service Customer
11/10/2025
Great as always
BLACKLICK, OH
Ronald S|2025 Buick Envision
Confirmed Service Customer
12/5/2025
very friendly staff in and out in less time than quoted
MARYSVILLE, OH
Judith S|2017 Buick Envision
Confirmed Service Customer
12/17/2025
Thank you Blake. Blake helped me get the job done as quickly as possible knowing I was under the weather with a bad- non contagious ear infection. Very kind and helpful was he. Judith
COLUMBUS, OH
Stan H|2014 Buick Verano
Confirmed Service Customer
1/7/2026
I was scheduled for service but the service staff wasn’t told about it. They adjusted their schedule and took care of me.
1/27/2026
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
COLUMBUS, OH
Lawrence M|2026 GMC Terrain
Confirmed Sales Customer
2/16/2026
Dwayne was the best salesman I have ever met and he was very knowledgeable about the vehicle I had purchased
COLUMBUS, OH
William L|2026 GMC Canyon
Confirmed Sales Customer
2/24/2026
Great customer service. Throughly explained everything to me
COLUMBUS, OH
Jon G|2023 GMC Sierra 1500
Confirmed Service Customer
10/1/2025
It took nine (9) hours from the time I scheduled my appointment for my truck, which has been serviced at Twins earlier this year, before I was told that they refused service.
10/17/2025
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (614) 515-4109 when you have an opportunity, and we will be more than happy to try and turn your experience around.
COLUMBUS, OH
Richard H|2023 Chevrolet Equinox
Confirmed Service Customer
11/7/2025
We were greeted like they were really happy we were there. He graciously accepted my coupon choosing the best one for me to use. My husband had been there for an oil change in Oct but forgot to take his plastic card that they punch so I asked him to update it. He did so with no questions asked. Our service was completed very quickly and we left very happy with the customer service we received
GALENA, OH
Aaron H|2025 Buick Envision
Confirmed Sales Customer
11/9/2025
Everyone was super friendly and took time to answer all my questions.
WESTERVILLE, OH
Rodney S|2026 Buick Encore GX
Confirmed Sales Customer
11/18/2025
Always a fantastic experience. Brandon is truly a pleasure to work with!
MOUNT VERNON, OH
Raeanne E|2023 Buick Envision
Confirmed Service Customer
12/5/2025
Blake was incredible! Very thorough, patient and thoughtful. I would come back again and again for that customer service!!!
COLUMBUS, OH
Thomas K|2016 GMC Yukon
Confirmed Service Customer
12/18/2025
Great customer service as well as getting maintenance done quickly.
COLUMBUS, OH
Jason S|2026 GMC Sierra 1500
Confirmed Sales Customer
2/24/2026
It was so painless. Brandon is awesome.
GALLOWAY, OH